Field Service Manager
The Field Service Manager will be responsible for providing leadership to Operio’s field service technician team across the US and Globally ensuring that they provide high-quality service to our customers. The ideal candidate will have excellent leadership skills, technical expertise, and a customer-focused approach.
Job Responsibilities
- Manage and oversee a team of field service technicians.
- Prioritize jobs effectively to ensure timely and efficient service delivery to our customers
- Assist in the hiring and training process of new field service technicians.
- Develop and maintain relationships with key customers to ensure minimal downtime which will lead to customer satisfaction and loyalty.
- Monitor the performance of field service technicians and provide feedback and coaching as needed.
- Maintain direct contact with customers and technicians to evaluate situations and develop an action plan to address and solve the customer’s issues.
- Schedule, predict, and manage technical support tasks to ensure accuracy from start to finish.
- Drive sales growth by supporting the customers with technical solutions.
- Provide feedback to the organization on the demands of the customers and the market.
- Stay up-to-date on industry trends and best practices in field service management.
- Coordinate with customer service, operations, sales, and other internal departments to ensure seamless communication and collaboration.
Job Requirements
- Bachelor's degree in engineering, business administration, or a related field preferred.
- 5-10+ years of proven experience in field service management, with a track record of successfully managing a team of field service technicians.
- Previous project management and hands-on technical knowledge of the tableting and encapsulating industry. Ex. Pharmaceutical, Nutra, Confectionary, and Industrial.
- Ability to effectively communicate verbally or electronically with customers at all levels.
- Strong organizational skills and ability to accurately prioritize jobs and customers.
- Customer service and support minded.
- Strong leadership and management skills, with the ability to motivate and inspire team members.
- Ability to travel to customer sites with the tech team as needed.
Pay: $100,000 - $120,000 based on education, experience, and skills.
Benefits:
- Develop Your Skills and Grow - We have ever-growing internal training courses and encourage you to take courses externally. We have supported or currently support our team members financially with language courses, driving lessons, degrees/masters, qualifications, and more.
- Join a Team That Really Cares - Everyone is friendly, collaborative and driven. We are a family business and we care about each other so because of this, you will always be pushed to become the best you can be.
- Go To The Best Work Party On Earth - We hold an annual team meeting trip for a few days to connect all of the offices, so you can meet your teammates from the UK, USA, Canada, and Taiwan.
- Annual Pay Reviews
- Real Work-Life Balance - 30 days vacation, incl federal holidays, per year. That's right, 30. Plus no weekends or late hours.
- Opportunity to travel - Potential to join us in tradeshows all over the USA.
- and more!
- Department
- Customer Support
About Operio Group
Launched in 2022 from the seeds of LFA Machines and Vivion Inc, Operio was conceived from the simple idea that our customers don't need a machine or an ingredient, they need to make a product.
With the addition of CCS Index Stokes, Elizabeth Tooling and Elizabeth Tablet Presses, and Scheu & Kniss we are combining over 100 years of experience and expertise in machinery and ingredients to provide our customers with the excellent support and quality they need to fulfill their goals.
We do this thanks to our team, that keeps our core values at the center of every process, every interaction, and every goal.
Field Service Manager
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